Your Sharp account

Your existing FollowMyHealth credentials or any credentials you had previously used to sign in to sharp.com will not work for the Sharp app and your Sharp account.

You will need to create a new username and password to set up your Sharp account. We recommend not using your email address as your username.

Download the Sharp app and select Create account or visit sharp.com/app and select either Use activation code or I don't have a code, whichever is appropriate for you.

If you received an activation code from us, choose the use activation code option when creating your account. If you don’t have an activation code or it expired, you can still create an account without one.

Delays in receiving a Sharp account authentication code are usually caused by your device or network, rather than a system-wide issue. If you've been waiting for more than 10 minutes, try these steps:

• Check your spam or junk folder. Emails with verification codes are sometimes mistakenly filtered as spam.

• Request a new code. Use the "Resend code" button if the first code doesn't arrive. Avoid requesting new codes repeatedly to prevent being temporarily blocked for unusual activity.

• Verify your contact information. Double-check that you entered the correct phone number or email address.

• Check your network connection. Ensure you have a strong internet connection or cell signal. Poor reception can delay texts.

• Try a different method. If possible, switch to a different verification method such as an alternate email.

• Restart your device. Rebooting can resolve issues with receiving text messages.

• Check for phone settings that block unknown senders. Some devices block messages from numbers not in your contacts. You may need to temporarily adjust this setting.

• Wait longer. Some services, like Google's account recovery, have intentionally long waiting periods (3–5 business days) for security reasons. A delay could also be caused by high traffic in your area.

If you still don’t receive a code, call 1-800-82-SHARP (1-800-827-4277) for assistance.

Sign in to Sharp and click on the menu icon. Scroll down to find Account settings. Select Communication preferences and go through each of the notifications to update your settings.

From the Sharp app, select the account icon at the top right. Scroll down to find Settings. Click on Communication preferences and go through each of the notifications to update your settings.

Your Sharp account replaces FollowMyHealth. You will need to create a Sharp account to get started. You cannot use your FollowMyHealth username and password to sign in to Sharp.

Your Sharp account allows you to perform the same actions you did in FollowMyHealth, but with many more enhanced features. You can message your doctor, schedule appointments, pay bills, view test results and get same-day care from wherever you are.

While you will no longer be able to perform any actions within FollowMyHealth, you can sign in to FollowMyHealth for read-only access to view past health information and messages.

Connected Sharp providers from FollowMyHealth should be established in your Sharp account if you have seen them within the last two years. If you are missing a provider, please call for your first appointment and then the connection will be established for future messaging or scheduling.

No. Parents and guardians of minors will need to reestablish the connection to their child's health record even if they already have a connection established through FollowMyHealth.

Adults will also have to invite other adults to share health information in their Sharp accounts, even if they already have a connection established through FollowMyHealth.

Your medical history contains the record of health issues documented by your provider, using Sharp’s electronic health record system. If information from Sharp-provided services is missing, please discuss with your provider during your next visit.

If your health care provider is not on Sharp’s electronic medical record system, or if the services were not performed at a Sharp facility, you may request to have your health record linked to your Sharp account.

• Sign in to the Sharp app or sharp.com

• From the Sharp app, go to your account and click on Link to other organizations

• From sharp.com, click the menu (3 stacked lines, upper left corner), go to Sharing and choose Link my accounts

• Type in the name of the health organization you would like to connect with

• Click on Link account and sign in with your credentials for that account

If your primary care provider is not displaying your account, please call us at 1-800-827-4277 so we can assist you. If a specialist physician is not displaying in your account as expected, they will start to display after your next appointment.

If you need to message your provider and don't see them in your Sharp account, please call the provider’s office.

Past FollowMyHealth messages did not move to your Sharp account, but are still visible in FollowMyHealth. While some provider connections may not carry over, historical connections to Sharp providers you've seen in the past two years will be established and updated over time.

Information about medical problems, allergies, medications and immunizations may not display in your account immediately. At your next visit, your provider will validate that your information was converted correctly. Once validated, this information will begin to display in your account.

If you need to refill a medication not listed in your Sharp account, please call your pharmacy.

Yes, proxy access allows you to access the medical records of your family members and others you care for with their permission.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the friends and family access option in your Sharp account.

To access an adult account (age 18 and older), you must be invited. Whether you need to connect to someone else’s account or want to grant access to your own, the account owner must send an invitation from their Sharp account.

Patients age 12 and up can be invited to access an adult account.

The account owner can choose the level of access they wish to share: full access (clinical information, messaging and scheduling) or scheduling/messaging access (scheduling and messaging only). 

To share account access from the Sharp app: 

1. Sign in to the Sharp app 

2. Select the account icon at the top right

3. Select Manage family accounts in the menu 

4. Select Invite someone and follow instructions to complete the invite 

To share account access from sharp.com: 

1. Sign in to Sharp

2. Select the menu in upper left corner (3 stacked lines)  

3. Go to Sharing and choose Share health records 

4. Select Manage friends and family access 

5. Select Invite someone and follow instructions to complete the invite 

The invited adult will receive an email with a link to accept or decline the invitation. When the invite is accepted, account access is immediate. 

To request access to a minor’s account from sharp.com: 

1. Sign in to Sharp

2. Select the menu in upper left corner (3 stacked lines)

3. Go to Sharing and choose Share health information

4. Select Manage friends and family access

5. Under Who can view my record? select Request access to a minor's record

(You can also find Manage friends and family access under Sharing options in the Sharing hub)

To request access to a minor’s account from the Sharp app: 

1. Sign in to the Sharp app 

2. Select Switch or add patient at the top of your home screen. Select + Add child from the pop-up menu. 

3. Fill out and submit request form 

Once your form is submitted, our Health Information Management Department will review your request and notify you of approval.

To view connected accounts from the Sharp app: 

1. Sign in to the Sharp app 

2. Select Switch or add patient at the top of your home screen 

3. Select a patient’s name to view their account 

To view connected accounts from sharp.com: 

1. Sign in to Sharp 

2. Select Switch next to your account icon at the top right

3. Select a patient’s name to view their account