Sign in to Sharp

Your existing FollowMyHealth credentials or any credentials you had previously used to sign in to sharp.com will not work for the new Sharp app and your Sharp account. 

You will need to create a new username and password to set up your new Sharp account. We recommend not using your email address as your username.

Download the Sharp app and select Create account or visit sharp.com/app and select either Use activation code or I don't have a code, whichever is appropriate for you.

If you received an activation code from us, choose the use activation code option when creating your account. If you don’t have an activation code or it expired, you can still create an account without one.

Check your email spam or junk folders. If the email with your code is not there, click Resend code. We are addressing a known issue with Yahoo email addresses. For now, please use the text option instead of email if you have a Yahoo account.

If you still don’t receive the email, confirm your email address on file is correct. If you have multiple email accounts, check the others to see if the verification code was sent there instead. If none of your accounts received the email, we might not have an email on file for you. Call 1-800-82-SHARP (1-800-827-4277) for assistance.

Sign in to Sharp and click on the menu icon. Scroll down to find Account settings. Select Communication preferences and go through each of the notifications to update your settings.

From the Sharp app, select the account icon at the top right. Scroll down to find Settings. Click on Communication preferences and go through each of the notifications to update your settings.

Your new Sharp account replaces FollowMyHealth. You will need to create a new Sharp account to get started. You cannot use your FollowMyHealth username and password to sign in to Sharp.

Your new Sharp account allows you to perform the same actions you did in FollowMyHealth, but with many more enhanced features. You can message your doctor, schedule appointments, pay bills, view test results and get same-day care from wherever you are. 

While you will no longer be able to perform any actions within FollowMyHealth, you can sign in to FollowMyHealth for read-only access to view past health information and messages.

Connected Sharp providers from FollowMyHealth should be established in your new Sharp account if you have seen them within the last two years. If you are missing a provider, please call for your first appointment and then the connection will be established for future messaging or scheduling.

No. Parents and guardians of minors will need to reestablish the connection to their child's health record even if they already have a connection established through FollowMyHealth.

Adults will also have to invite other adults to share health information in their new Sharp accounts, even if they already have a connection established through FollowMyHealth.

Your medical history contains the record of health issues documented by your provider, using Sharp’s electronic health record system. If information from Sharp-provided services is missing, please discuss with your provider during your next visit.

If your health care provider is not on Sharp’s electronic medical record system, or if the services were not performed at a Sharp facility, you may request to have your health record linked to your Sharp account.

• Sign in to the Sharp app or Sharp from a computer

• From the Sharp app, go to your account and click on Link to other organizations

• From your computer, click the menu (3 stacked lines, upper left corner), go to Sharing and choose Link my accounts

• Type in the name of the health organization you would like to connect with

• Click on Link account and sign in with your credentials for that account

If your primary care provider is not displaying your account, please call us at 1-800-827-4277 so we can assist you. If a specialist physician is not displaying in your account as expected, they will start to display after your next appointment.

If you need to message your provider and don't see them in your Sharp account, please call the provider’s office.

Past FollowMyHealth messages did not move to your Sharp account, but are still visible in FollowMyHealth. While some provider connections may not carry over, other historical connections to Sharp providers you've seen in the past two years will continue to be established and updated over time.

Information about medical problems, allergies, medications and immunizations may not display in your account immediately. At your next visit, your provider will validate that your information was converted correctly. Once validated, this information will begin to display in your account.

If you need to refill a medication not listed in your Sharp account, please call your pharmacy.

Yes, proxy access allows you to access the medical records of your family members and others you care for with their permission.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the friends and family access option in your Sharp account.

To access an adult account (age 18 and older), you must be invited. Whether you need to connect to someone else’s account or want to grant access to your own, the account owner must send an invitation from their Sharp account.

Patients age 12 and up can be invited to access an adult account.

The account owner can choose the level of access they wish to share: full access (clinical information, messaging and scheduling) or scheduling/messaging access (scheduling and messaging only). 

To share account access from the Sharp app: 

1. Sign in to the Sharp app 

2. Click the account icon at the top right

3. Click Manage family accounts in the menu 

4. Click Invite someone and follow instructions to complete the invite 

To share account access from your Sharp account online: 

1. Sign in to Sharp 

2. Click the menu in upper left corner (3 stacked lines)  

3. Go to Sharing and choose Share health records 

4. Click Manage friends and family access 

5. Click Invite someone and follow instructions to complete the invite 

The invited adult will receive an email with a link to accept or decline the invitation. When the invite is accepted, account access is immediate. 

To request access to a minor’s account from the Sharp app: 

1. Sign in to the Sharp app 

2. Click Add patient at the top of your home screen 

3. Fill out and submit request form 

To request access to a minor’s account from your Sharp account online: 

1. Sign in to Sharp 

2. Click the menu in upper left corner (3 stacked lines)  

3. Go to Account settings and choose Personalize 

4. Click Request access to a minor’s record 

5. Fill out and submit request form 

Once your form is submitted, our Health Information Management Department will review your request and notify you of approval.

To view connected accounts from the Sharp app: 

1. Sign in to the Sharp app 

2. Click Switch patient at the top of your home screen 

3. Click on a patient’s name to view their account 

To view connected accounts from your Sharp account online: 

1. Sign in to Sharp 

2. Click Switch next to your account icon at the top right

3. Click on a patient’s name to view their account